Shipping & Returns

At BellaNaturally™ we aim to provide you with efficient and hassle free shipping from our Brisbane location.

Orders within Australia

We use several couriers and postal systems for your shipping needs;

Fastway Courier services- for Brisbane local and National City metropolitan deliveries (residential and business addresses)

Australia Post eParcels (and Express Post) - for regional and PO Box deliveries.

$8.95 flat rate for Standard Shipping - timeframe is 2 to 6 business days (dependent on where you are located).

Please note: regional areas and WA (Perth) locations may take 7-10 business days.

$14.95 flat rate for Express Shipping (Next business day*)

* Next business day delivery to Express Post delivery areas (generally all major Australian cities) once dispatched. Orders are dispatched within 24 hours.

Free Delivery within Australia*

For orders $75.00 and over, we offer FREE Standard Shipping (2 to 6 business days). 

*Purchase/spend must be in one single transaction, excluding shipping. 

Orders outside of Australia

We currently ship to 8 International destinations:

• United States (USA)
• Canada
• United Kingdom (UK)
• New Zealand
• Malaysia
• Singapore
• China
• Hong Kong

We charge per weight of order (up to maximum total of 5kg) and use Australia Post International parcels and Airmail (no tracking available for Airmail):

up to 500 grams  = $28.95 

500 grams to 1kg = $48.95

1kg to 2kg = $67.95

2kg to 5kg = $87.95

Timeframe is 5-10 working days. We dispatch international orders within 48 hours (2 business days).

Please note: There may be shipping delays during public holidays and peak season periods for the destination country. Once your order has been dispatched from our warehouse, it is beyond our control. We will endeavour to assist you where possible with status updates to your order. 

*All product prices quoted are based in AUD (Australian Dollars). Please note, the relevant currency will display for the domain site address used/currency selected. Please see our  Terms & Conditions for further details relating to prices/currency. Prices and conditions are subject to change without notice. Please contact us if your order should exceed the maximum weight of 5kg, as there will be an additional charge.

Order Dispatch Process

For items in stock where orders are placed on normal weekdays, they are usually dispatched within 24 hours (Australian based orders). For international orders, we dispatch within 48 hours (2 business days). If you place an order on a Friday, it will be dispatched the following Monday. Orders placed over the weekend or on a public holiday (including State based public holidays such as QLD Show Day) will be dispatched the next usual business day.

*Please note: during peak holiday periods such as Easter and Christmas, there may be delays with shipping time frames longer than the quoted time frames.  

If your order is going to be delayed by more than 2 days we will contact you by email or phone. We do offer back orders but not on all products (excludes sales or clearance items) so if a product is out of stock please contact us to order it. Terms and conditions apply e.g. minimum order quantity may apply). If the back order option is disabled on products it means that they have longer order timeframes from our supplier. 

Please note: During the checkout process, please ensure the delivery address is correct as BellaNaturally™ will not be held responsible for incorrect information or changes to delivery details after order has been submitted. 

Authority To Leave (ATL) parcel for an unattended delivery

The parcels we send out via Fastway Couriers use track and trace facilities and require a signature on delivery by default (AustPost doesn't require signature- only tracking available). If the delivery is attempted to your address and no one is able to sign for it, then they simply transfer it to a nearby depot and leave a "Sorry we missed you" calling card with a number to call to arrange a re-delivery.

If you prefer the parcel to be left at your delivery address in your absence, you can request an "Authority to Leave" (ATL) instruction, for example, "Okay to leave parcel at front door under cover, if unattended". This can be requested during the checkout process or when the driver contacts you for re-delivery.

Please note:

• We cannot guarantee that the delivery driver will specifically follow the location instructions exactly but, we have used this ATL many times without any issues.
• Please consider that if you give us ATL the consignment in your absence then we can no longer guarantee that you will receive your consignment, nor the other factors that can effect your parcel whilst it is sitting unattended - for example, theft, damage due to weather conditions like rain, heat, etc. In this situation, we can only guarantee delivery and quality up to the point that the track and trace tells us the goods were left for you.

Returns Policy

BellaNaturally™ will accept returns in accordance with Australian Consumer Law (ACL), for faulty or damaged goods (including goods damaged while in transit). Please contact us  and fill in the information (i.e. Order number) within 48 hours of receiving your order to arrange this.

Change of Mind Returns

The Australian Consumer Law does not require us to accept change of mind returns. However, BellaNaturally™ wants you to be happy with your purchase. If you change your mind about an item, you are more than welcome to return the item for a refund or store credit (minus shipping costs).

Change of mind returns are subject to the below conditions:

• All returns must be unused and in their original condition (including all original sealed packaging).
• The return must be arranged within 14 calendar days of the date of your order and you are responsible for arranging the return and all related costs.
• Goods/items marked 'Clearance' and opened items cannot be returned for hygiene reasons.
• We do not refund the original shipping/delivery costs to you.
• Orders that qualified for free shipping will not have shipping costs covered for return/cancellation requests.

PLEASE NOTE: Due to health and safety reasons, BellaNaturally™ reserves the right to reject items which are returned that are not in their original sealed condition/packaging or is outside the 14 day return period.

Request a return via My Account

To request a return as a registered member, log in to your account and select "My Orders" and "Return Item(s)" box and fill in the required fields before submitting. Once a return request has been lodged, we will review the request and contact you within 24 hours.

Cancelling an Order

You may cancel an order (whether it is accepted by us or not) by contacting us via email as soon as possible and prior to the dispatch of that order (as notified to you by email). 

On cancellation of an order, we will refund your payment to you (minus $4.95 AUD administration fee).  Please note, orders that have been dispatched and have left our warehouse cannot be cancelled.

If we cannot stop the shipment of the order at the time of your cancellation request, then you will be required to refuse delivery or return the Product(s) in order to receive a refund.

Any refunds resulting from an order cancellation will be processed in accordance with our Return Policy as stated previously.

Please note: BellaNaturally reserves the right to cancel an order without your consent if we deem it is fraudulent.